INFOBIP
Create Meaningful Connections Across Every Channel
Infobip empowers businesses to build exceptional customer experiences by connecting with audiences around the world through SMS, email, voice, chat apps, and more. With a fully integrated communications platform, you can deliver personalized interactions at every stage of the customer journey.
Boost Engagement, Loyalty, and Growth
Engage customers where it matters most
Infobip helps you craft seamless, personalized communications across multiple touchpoints. Whether nurturing new leads or retaining loyal customers, you can create dynamic, real-time conversations that drive results and long-term relationships.
Smarter Customer Experiences with AI
Make every interaction count
Harness AI and machine learning to predict behaviors, automate personalized messaging, and deliver the right content at the right moment. Infobip’s intelligent tools help you optimize journeys, anticipate needs, and exceed customer expectations.
True Omnichannel Communication
One platform, endless possibilities
Reach customers wherever they are—on WhatsApp, SMS, RCS, email, push notifications, or voice calls. Infobip ensures smooth transitions between channels, giving your customers a frictionless experience no matter how they choose to connect.
Journey Automation Made Simple
Build and scale customer journeys with ease
With Infobip’s drag-and-drop campaign builder, you can design and automate tailored journeys that respond to user behavior in real time. From onboarding to retention, create fluid experiences that grow your brand’s impact.
In-App Engagement and Analytics
Understand and activate your users
Drive app engagement with targeted in-app messages and gather insights through real-time tracking. Infobip’s solutions help you deliver relevant content, boost app loyalty, and make data-driven decisions to improve customer satisfaction.
What Benefits does Infobip offer?
Infobip empowers businesses to build stronger customer relationships through a single, scalable communications platform. It offers global reach across SMS, WhatsApp, email, voice, and other channels, ensuring seamless customer engagement worldwide. With real-time data and AI-driven insights, companies can personalize interactions, automate customer journeys, and optimize campaigns for better results. Infobip’s flexible APIs enable easy integration with existing systems, while in-app messaging and behavior tracking allow brands to deliver highly relevant experiences. The platform is built for scalability, security, and high availability, supporting businesses at every growth stage.
Moments
Customer Engagement Platform
Infobip’s Moments platform enables businesses to automate and personalize customer communications across multiple channels. With real-time orchestration, Moments helps create seamless customer journeys through SMS, Email, Push notifications, WhatsApp, Viber, Messenger, and more. Thanks to dynamic audience management, real-time triggers, and a user-friendly drag-and-drop builder, companies can deliver highly personalized campaigns efficiently and at scale.
Conversations
Cloud Contact Center Solution
Conversations is Infobip’s digital contact center solution that consolidates customer interactions from various channels into a single agent dashboard. Supporting SMS, Email, Live Chat, WhatsApp, Facebook Messenger, and others, it equips agents with a full view of customer profiles and history by integrating with CRM systems. Intelligent routing, real-time monitoring, and smooth handovers between bots and agents ensure faster, more personalized customer service experiences.
Answers
AI Chatbot Building Platform
With Answers, Infobip empowers businesses to build intelligent, no-code chatbots that automate customer interactions across multiple messaging platforms. Chatbots created with Answers can be deployed on WhatsApp, Messenger, SMS, Telegram, Live Chat, and more. Businesses benefit from templates for common use cases like customer support and lead generation, while multilingual support, sentiment analysis, and seamless agent handovers enhance the overall customer journey.
People
Customer Data Platform (CDP)
People is Infobip’s Customer Data Platform, designed to collect, unify, and manage customer profile and behavioral data. By providing a single source of truth, People allows businesses to deliver hyper-personalized communications based on real-time customer behaviors. The platform ensures full GDPR compliance and offers powerful segmentation and targeting capabilities to optimize marketing strategies.
Why Choose Infobip?
Infobip offers a global communications network, flexible APIs, AI-driven personalization, and easy integrations. Whether you’re scaling locally or internationally, Infobip provides the technology and support needed to deliver outstanding customer experiences across every touchpoint.
We Support You in all Phases of Infobip Implementation!
We establish a solid groundwork before moving into technical execution. This includes outlining the project scope, organizing structural frameworks, and crafting a comprehensive roll-out plan tailored to your business objectives.
Foundations and Planning
We begin by laying the groundwork, setting up your project, and ensuring all data is properly structured. This phase focuses on preparation—clarifying your goals, defining the project scope, and organizing data to ensure the system functions effectively for your needs.
Campaign Strategy and Execution
Next, we concentrate on your campaign objectives and team readiness. We’ll guide you in shaping your marketing campaigns while ensuring your team is equipped to execute them effectively. This is where your marketing plans take shape, with clear steps and coordinated efforts.
Analytics and Ongoing Support
Finally, we implement the tools to track your campaign’s performance and drive continuous improvement. We’ll set up clear reporting and provide ongoing support for any questions or updates. The goal is to keep your campaigns effective and evolving.